Terms of Service

TERMS AND CONDITIONS OF SERVICE AGREEMENT

Last Updated: April 2026

1. Acceptance of Terms and Governing Agreement

Welcome to the online marketplace and associated trading instruments of Trade Frogs LLC (referred to herein as "the Entity," "we," "us," or "our").

This Terms and Conditions of Service Agreement ("Agreement") governs your access to and use of our digital properties, including our public website (www.tradefrogs.com), the user portal hosted thereon, and all associated Services (collectively, the "Platform").

BY UTILIZING THE PLATFORM OR ANY OF OUR SERVICES, YOU EXPLICITLY AND UNCONDITIONALLY ASSENT TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED WITHIN THIS AGREEMENT. If you do not agree with any provision of this Agreement, you must immediately discontinue all use of the Platform. This Agreement does not apply to any products, services, or platforms not owned or controlled by us.

MANDATORY ARBITRATION NOTICE: THIS AGREEMENT STIPULATES THAT, WITH LIMITED EXCEPTIONS, ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS AGREEMENT OR YOUR USE OF OUR SERVICES MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, WAIVING ANY RIGHT TO CLASS ACTION PROCEEDINGS.

2. Platform Access and Account Management

A. User Responsibility and Eligibility

You are solely liable for all activity associated with your use of the Platform. Individuals must have reached the legal age to enter into a binding contract (typically age eighteen (18) in most U.S. jurisdictions). If you are a minor, this Agreement must be reviewed and accepted by a parent or legal guardian on your behalf, and that guardian assumes full responsibility for your use. You are fully responsible for the actions and consequences of any person, including a minor, whom you authorize or allow to utilize the Platform under your account.

Users under the age of eighteen (18) may use the Platform only with the consent of a parent or legal guardian. Where identity verification (KYC) is required for such an account, it must be completed by the parent or legal guardian on the minor's behalf. Before your first purchase or sale, you will be asked to confirm that you are at least eighteen (18) years old or that you have your parent's or legal guardian's consent; we record the date of that confirmation.

B. Account Requirements and Security

To establish a user account on our Platform, you are required to link and authenticate a verified Steam Account. Your Platform account is strictly personal and non-transferable; you are prohibited from sharing your account credentials or allowing any third party to utilize your account. You must not use another individual's account. Each Platform account must remain linked to a Steam Account at all times.

You bear the sole responsibility for all activities occurring under your account. You must immediately inform us if your registration data changes. You must also immediately notify us of any suspected or actual unauthorized use of your account or any other security breach. You are liable for any and all losses or damages resulting from unauthorized access to the Platform originating from your account.

3. Permitted and Prohibited Conduct (Acceptable Use)

A. General Requirements and Enforcement

Your engagement with the Services must at all times strictly adhere to this Agreement and all applicable local, state, federal, and international laws and regulations. We reserve the right to implement any measure deemed necessary to protect the Entity, other users, and third parties. Such measures may include imposing enforcement actions described in Section 4, or reporting misconduct to law enforcement.

B. Commercial Restrictions

You are strictly prohibited from registering or using our Services to promote, sell, or advertise any products or services whatsoever, except for the digital in-game assets specifically related to Counter-Strike 2 (including its former designation, "Counter-Strike: Global Offensive," or "CSGO") ("Counter-Strike 2 Items"). You may not imply, suggest, or assert that you have any qualified relationship with us, or that we endorse or sponsor your sale of Counter-Strike 2 Items or any third party's products or services.

C. Prohibited Activities

The following activities are explicitly prohibited. Any violation may result in the enforcement measures detailed in Section 4:

• Infringement of any applicable laws, regulations, or the rights of any third party.
• Committing fraud, impersonating an individual, concealing identity, manipulating identifying information (e.g., age), or falsely representing a third party.
• Misappropriating another user's account.
• Collecting the personally identifying information (including email addresses or contact information) of other users by bypassing privacy settings or any other means.
• Engaging in defamation, harassment, bullying, abusive conduct, or threats, or otherwise violating the legal rights of others.
• Promoting violence, physical harm, or activities that endanger yourself or others (e.g., threats of suicide, self-harm, drug use), including posting content that encourages such behavior.
• Testing, probing, or scanning the vulnerability of the Platform or any connected networks.
• Breaching the authentication or security protocols of the Platform or its connected networks.
• Uploading, embedding, or installing any malicious code, viruses, or harmful links onto or into the Platform or its networks.
• Using the Platform or its technical infrastructure in an excessive, abusive, or otherwise inappropriate manner (e.g., spamming search functions or sending excessive automated requests to the Platform).
• Tampering with or disrupting the Platform or its infrastructure in a way that places an undue burden on our ability to provide the Services.
• Manipulating the price of Counter-Strike 2 Items, purchasing an item with no intent to complete the transfer, or failing to deliver or pay for items involved in a transaction.
• Encouraging or persuading other users to finalize a transaction that was initiated on the Services outside of the Platform to avoid the applicable User Transaction Fees.
• Failing to maintain the public visibility of your inventory of relevant Items on your Steam account.
• Refusing to send items as a Seller or refusing to accept items as a Buyer after a User Transaction has been agreed upon.
• Listing a Counter-Strike 2 Item at an inflated or manipulated price with the intention of transferring account balances between users rather than facilitating a legitimate sale.
• Reversing, or attempting to reverse, a completed trade (including through Steam's trade protection or rollback mechanisms) after it has been accepted.
• Creating or using a new or additional account to evade a suspension, ban, or other enforcement measure imposed on you (ban evasion).
• Scraping, crawling, or harvesting data from the Platform by automated means (e.g., bots, scrapers, or spiders) without our prior written consent.

4. Enforcement and Dispute Resolution Between Users

A. Reporting User Misconduct

You may report any user conduct that violates this Agreement or applicable law by submitting a support ticket through your account or emailing us at support@tradefrogs.com. Your complaint must include:

• A sufficiently substantiated explanation of the alleged violation.
• A clear indication of the electronic location (e.g., URL) and details necessary to identify the alleged violating conduct.
• Your name and email address.
• A statement affirming the accuracy and completeness of the information provided.

All complaints must be submitted in good faith, and we may impose measures against users who abuse this mechanism by filing unfounded reports.

B. Internal Dispute Assistance

If a dispute arises between you and another user during the use of our Services, you may request our assistance in mediating the conflict to reach an amicable solution by submitting a support ticket or emailing us at support@tradefrogs.com. We will make commercially reasonable efforts to assist but do not guarantee successful resolution or a specific outcome.

C. Enforcement Measures

We may impose the following measures if we determine, at our sole discretion, that: (i) you have breached this Agreement; (ii) your access or use may cause injury to us, other users, or third parties; (iii) your conduct violates any law or regulation; and/or (iv) in the event of legal or governmental action:

• Removal of User Content.
• Temporary or permanent suspension or termination of your account.
• Assessment and deduction of a fine against your account balance.

The imposition of any such measure does not entitle you to any claim for reimbursement, damages, or compensation. If your account is permanently terminated, any funds remaining in your account balance shall be automatically forfeited. Enforcement measures are determined based on the severity and frequency of the infringement. If you contest any measure we have taken, you may submit a written grievance through your account's support ticket system.

5. User Transactions, Fees, and Account Balances

A. Transaction Structure

Our Services facilitate a user-to-user marketplace where Buyers can purchase Counter-Strike 2 Items offered for sale by Sellers. For absolute clarity, the Entity does not hold inventory of any items sold on the marketplace. Access to the marketplace is free of monetary charge.

B. Transaction Fees and Fines

If a Buyer and Seller agree to a User Transaction, we shall deduct a service fee, termed the "User Transaction Fee," of at most 5% of the final sale price, from the Seller's account balance. Buyers do not incur a User Transaction Fee.

1. Payment and Delivery Timelines: The Buyer must remit the final sale price to the Seller no later than twenty-four (24) hours after the transaction is entered into; if the Buyer does not pay within that period, the transaction may be cancelled. The Seller, upon receiving payment confirmation, must deliver the Item to the Buyer within the timeframe displayed on the trade history page.
2. Account Fines: Failure to complete all facets of a User Transaction may result in the assessment and deduction of an "Account Fine". If we determine, at our sole discretion, that a user is at fault for non-completion, we may cancel the transaction and/or assess an Account Fine of at most 5% of the Item's final sale price from that user's account balance. Persistent failure to complete transactions may lead to account suspension or termination.

C. Payments and Tax Liability

Payments and payouts are processed by our third-party payment processor, Stripe, Inc. and its affiliates ("Stripe"). Card deposits are made through Stripe, and withdrawals are paid out through Stripe to a bank account in your name; receiving payouts requires a Stripe account and is subject to Stripe's own terms. Your card details are entered directly with Stripe and are never collected or stored by the Entity, and the identity, bank, and tax information required for payouts is provided to Stripe, not to us. You are responsible for any costs or fees arising from a failed or refused payment. You acknowledge that you are responsible for any applicable taxes (including sales, use, or income taxes) related to your transactions on the Platform and for complying with all relevant tax laws.

D. Account Balances

Your account balance is not a personal property right, is non-transferable, holds no value outside of the Platform, and can only be used for User Transactions. Account balances are not guaranteed and must not be treated as cash.

E. Limitation of Liability for User Disputes

The Entity, its officers, directors, and agents, shall not be held responsible or liable for any type of damages (whether direct, indirect, actual, or consequential) arising out of or related to disputes between users. This exclusion includes, without limitation, claims involving:

• User Transactions, including a user's capacity or ability to pay for the Item(s).
• Ownership, use, or misuse of Counter-Strike Item(s), including claims of intellectual property violation.
• Violations of publicity or privacy rights.
• User activity on the Platform or elsewhere.

6. Related Policies and User Content

A. Related Policies

• Privacy: Our collection and use of your personal information is governed by our Privacy Policy.
• Refunds: All payment and refund procedures are subject to our Refund Policy. By conducting a purchase, you agree to the terms outlined therein.

B. User Content License

You may upload or display content on the Platform ("User Content"). Such content may be protected by intellectual property laws. You grant to us a non-exclusive, transferable, worldwide, irrevocable, royalty-free license to utilize, host, store, reproduce, modify, translate, distribute, and create derivative works and compilations of your User Content for the purpose of providing the Platform. You warrant that you possess all necessary rights and authority to grant us this license.

You are solely responsible for your User Content. We do not pre-screen or approve User Content, but we reserve the right, without liability, to remove any content deemed to be infringing, offensive, objectionable, or illegal, in accordance with Section 4.

7. License Grant, Ownership, and Disclaimers

A. Limited License to Use the Platform

We grant you a limited, non-exclusive, non-assignable, and non-transferable license to access and utilize the Platform strictly for your own personal, non-commercial purposes, conditioned upon your adherence to this Agreement.

You are prohibited from: selling, renting, or leasing the Platform to a third party; reverse engineering or copying the Platform; creating derivative works; utilizing bots or automated processes to scrape data; introducing malicious code; violating third-party intellectual property rights; or using any Platform information to create a competing service.

B. Ownership and Intellectual Property

The Platform, its source code, images, trademarks, service marks, logos, and all features are our proprietary property, protected by copyright law. Third-party materials used on the Platform are licensed to us, and those third parties reserve the right to enforce their ownership rights against you for any violation of this Agreement. Any suggestions or feedback you provide regarding the Platform are given voluntarily, and we may utilize such feedback without any obligation to you.

C. Usage Limitations and Warranty Disclaimers

We do not guarantee that the Platform will be compatible or operational with your specific hardware, software, or service plan. You bear the responsibility for all third-party charges and ensuring the compatibility of your systems.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. We do not warrant that the Platform will be free of malware or viruses, that access will be uninterrupted or error-free, or that defects will be corrected.

8. Indemnification and Limitation of Liability

A. Indemnification

You hereby agree to indemnify, defend, and hold us, our officers, managers, employees, and agents harmless from and against any and all claims, damages, liabilities, losses, demands, or expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with: (i) your use of the Platform; (ii) your breach or alleged breach of this Agreement; (iii) any unauthorized use of your account; or (iv) your violation of the rights of any other person.

B. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY LOST PROFITS, LOST REVENUES, FINANCIAL LOSSES, OR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

Our total aggregate liability for any claims arising under this Agreement, including any implied warranties, shall be strictly limited to the greater of: (i) the amount you paid to us within the six (6) months immediately preceding the event giving rise to the claim; or (ii) One Hundred Dollars ($100.00) USD. This limitation shall apply regardless of the legal theory of liability (contract, tort, statute, or otherwise).

9. Termination

This Agreement remains in effect until terminated by either you or the Entity. You may terminate this Agreement at any time by ceasing all use of the Platform. To close your account, submit a support ticket from your account (category "Account closure"); we process account closure and the associated deletion of your personal information in accordance with applicable data protection laws, including the GDPR and the CCPA, subject to records we are required by law to retain (see our Privacy Policy). We reserve the right to terminate this Agreement and deny you access to the Platform at any time, for any reason, and without prior notice. Upon termination, you must cease all use of the Platform. Provisions of this Agreement which by their nature are intended to survive termination (including Indemnification, Liability Limitations, and Arbitration) shall remain in full force and effect.

10. Arbitration of Disputes and Class Action Waiver

A. Mandatory Individual Arbitration

YOU AND THE ENTITY AGREE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THAT ANY AND ALL DISPUTES OR CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICES SHALL BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION. Arbitration is a less formal process than a court lawsuit.

B. Class Action Waiver

YOU UNDERSTAND AND AGREE THAT ALL DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION. By agreeing to these terms, both parties waive the right to resolve all claims in a court of law. This clause is governed by the Federal Arbitration Act (FAA).

C. Arbitration Procedure

Arbitration shall be administered by JAMS under the then-current Streamlined Arbitration Rules and Procedures (the "JAMS Rules"). In the event of a conflict, the terms of this Agreement shall control over the JAMS Rules.

D. Exceptions to Arbitration

Notwithstanding the arbitration requirement, we retain the right to:

1. Bring an individual action in small claims court.
2. Pursue an enforcement action through applicable federal, state, or local agencies.
3. Seek emergency or injunctive relief from a court of competent jurisdiction regarding your breach or misuse of the Services.
4. File suit in court to address a claim of intellectual property infringement.
5. File suit in court related to allegations of theft, piracy, invasion of privacy, or unauthorized use.

11. Governing Law and Miscellaneous Provisions

A. Governing Law and Jurisdiction

To the maximum extent permitted by law, this Agreement shall be governed by the laws of the State of Delaware, without reference to its conflict of law principles. Any claims or disputes that are expressly exempt from the arbitration requirement (as set forth in Section 10) must be brought solely in a court located in Delaware. You irrevocably consent to the personal jurisdiction of such courts.

B. International Compliance

We provide no assurance that the Platform or its materials are appropriate or available for use outside of the United States. You may not use or export User Content in violation of U.S. export laws, regulations, or restrictions. If you access the Platform from outside the U.S., you are responsible for adherence to all applicable laws in your country of residence.

C. Other Legal Terms

This Agreement controls the relationship between you and us and does not create any third-party beneficiary rights. Our failure to enforce any provision does not constitute a waiver of our right to enforce it later. If any provision is deemed invalid or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.

12. Digital Millennium Copyright Act (DMCA)

We respect the intellectual property rights of others. If you believe that your copyrighted work has been infringed on our Platform, please contact our designated Copyright Agent for Notice of Claims of Copyright Infringement at support@tradefrogs.com.

13. European Union Digital Service Act (DSA)

A. Single Point of Contact

In accordance with Articles 11 and 12 of the DSA, the Entity's designated Single Point of Contact can be reached via email at support@tradefrogs.com. Communication at this address is accepted in the English language.

14. Amendments to this Agreement

We reserve the right to change, modify, add, or remove portions of this Agreement at our sole discretion. Notice of such modifications will be posted on this page, and we may attempt to notify you through your account. Changes become effective immediately upon posting (as indicated by the "Effective Date") but will not apply retroactively. Your continued use of the Platform following any modifications constitutes your acceptance of the revised Agreement.

For any questions or clarification regarding this Agreement, please contact us at support@tradefrogs.com.