Last Updated: April 2026
This Refund Policy outlines the terms and conditions under which refunds and order cancellations are processed for transactions conducted on the Trade Frogs marketplace (the "Platform" or "Services"). This document is supplementary to our primary Terms of Service.
BY MAKING A PURCHASE ON THE PLATFORM, YOU EXPLICITLY AGREE TO ABIDE BY ALL STIPULATIONS CONTAINED WITHIN THIS POLICY.
A User retains the explicit right to cancel an order and demand a full refund prior to the Seller successfully transferring the purchased virtual item to the Buyer's Steam account.
Note on Partial Refunds: We reserve the right not to issue partial refunds for initial deposits where only a fractional amount of that deposit was utilized for a purchase.
Once the Seller has successfully delivered the purchased item to the Buyer's Steam™ account, and the Buyer has accepted the associated trade confirmation on the Steam™ network, the transaction is irrevocably finalized.
Due to the technical and systemic characteristics of digital asset transfers on the Steam network, Trade Frogs is unable to reverse a trade after successful delivery. Consequently, we do not offer any refunds once the item has been delivered to your Steam account.
Buyers are strongly advised to meticulously examine the item and the corresponding trade offer details within the Steam interface before providing final acceptance.
In the event a Seller fails to deliver the item within the required timeframe, the Buyer is entitled to exercise the cancellation right detailed in Section 2.
Should a Buyer receive an item materially different from the item purchased, the Platform's automated systems typically initiate an immediate refund without the necessity of contacting support. However, if an automatic refund is not processed, the Buyer must promptly contact our support department.
Items purchased on the Platform, whether mistakenly or otherwise, may be relisted for sale on our marketplace in accordance with standard listing guidelines and fees. Buyers also maintain the option to cancel a purchase if the item has not yet been delivered.
The User agrees, as a mandatory precondition, to contact Trade Frogs support first to attempt to resolve any dispute or issue related to a purchase before initiating a chargeback, reversal, or equivalent action with their bank or financial institution.
Initiating a chargeback without fulfilling the requirement of first contacting our support and allowing us a reasonable period to resolve the issue shall be deemed an "Unauthorized Chargeback".
Unauthorized Chargebacks may lead to the immediate suspension or permanent termination of the User's account. Furthermore, the User shall be held responsible and agrees to reimburse Trade Frogs for any and all costs, fees, or losses incurred as a direct consequence of the unauthorized action, including, but not limited to, chargeback fees, administrative expenses, processing fees, and related legal costs.
This policy does not prejudice your fundamental right to file a chargeback if a legitimate dispute remains unresolved after you have duly complied with the requirement to contact us first.
For all inquiries regarding this Refund Policy, or to submit a dispute, please contact our support team through https://www.tradefrogs.com/ or email us at [email protected]. You must provide your purchase order number and a detailed explanation of the issue.
Trade Frogs reserves the unilateral right to amend or modify this Refund Policy at any time. Changes will be posted on the Platform and will apply only to purchases made subsequent to the updated effective date. Users are encouraged to review this document periodically.
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